Gargoyles at the Notre Dame Cathedral

Join Our Management Team!

We’re looking for leaders with a vision for 2023.

Paris Muse is hiring two new colleagues! We’re accepting applications now for the General Manager and Client Experience Manager positions in our Paris office.

General Manager, Full Time

This person (our GM) will oversee all business operations with vision, ethical leadership, and a passion for small business growth. The primary work is managing a 30 + person part-time tour guide and office team with flexibility, patience, and transparent communication. The GM is ultimately responsible for the efficient operation of a tour calendar that caters to visitors from around the world. 

In consultation with the Founding Director, the GM works independently to propose, develop and execute strategies that will drive sales and small-business sustainable growth. The GM also represents Paris Muse in France, helping to maintain our sterling reputation for client satisfaction. They uphold the company’s approach to collaborative work, ethical tourism, and respect for cultural differences. The position requires striking a balance between client demand, effective team-building, and museum/tourism site logistics. The GM will manage an international team of expert guides/educators to promote mutual respect, integrity, and a positive company morale. They will need to demonstrate interpersonal skills such as empathy, patience, resilience, and a tolerance for unpredictability. 

Paris Muse is willing to nurture highly-motivated, hard-working individuals who can demonstrate potential and adaptability. The position is ideal for an internationally-minded individual with a passion for education and French culture, but who is also comfortable with multi-tasking and proactive decision-making.

Primary Responsibilities 

Oversee day-to-day operations, adapting to what colleagues and clients are experiencing on the ground in Paris sites and museums. 

Provide working solutions for both clients and guides, as practical issues arise.

Ensure an exceptional client experience via email and phone, working closely with Client Experience Managers.

Serve as the sole point of contact with clients and guides on approximately 15 days of each month, as part of your GM responsibilities.

Set organizational priorities, and identify areas of potential growth or expansion in consultation with the Founding Director.

Hire, train and nurture new guides and educators, as we continue to grow our team.

Execute the operation of our existing workflow, using online reservation software integrated with guide calendars and museum ticket purchases. 

Create, maintain, and distribute accounting documents, records, and reports. Maintain budgets to optimize expenses. Analyze data to identify growth opportunities.

Oversee existing office platforms (Google Suite, WordPress, etc) with an eye for potential improvements and updates to current systems in the future.

Assess ongoing creative projects (new tour programs, for example), and policies and procedures to ensure high performance and the positive morale of our guide team.

Communicate strategies clearly internally to our guide team but also to other partners, as needed.

Create and execute modest marketing plans to promote the Paris Muse brand.

Minimum Requirements

Bachelor’s degree or equivalent.  

Native or near-native fluency in English, both written and spoken.

Live in Paris or within an hour of the city.

Impeccable communication skills, especially with writing and editing; attention to detail and accuracy.

Availability for at least 2 weekends each month, and during busy tourism seasons.

Experience with sales or travel industry or digital business models; knowledge of museums or cultural heritage or academia, since you’ll work with a team of content creators and art + history educators.

As of January 2023, the ability to work remotely, but to be in Paris for frequent in-person team building exercises, museum workshops, hiring, interviews, and other meetings.

Experience with multi-user digital platforms, and an ability to train others in their use.  

A commitment to North American customer service expectations, and a diplomatic approach to negotiating cultural differences in both work and travel philosophies.

A willingness to commit for a minimum of at least one year.

Salary commensurate with experience.

How to apply

Send your resume/CV, and a cover letter (showcasing your skills and experiences for *this* position) to info@parismuse.com.

Our application review begins on Jan 4 and continues until the position is filled. No calls, please.

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