FAQ

From the date of your booking to 15 days before your tour:
You may cancel and receive a 100% refund, minus the cost of any museum tickets, if applicable.

From 14 days to 72 hours before your tour:
50% refund

Within 72 hours of your tour:
No refunds

We will attempt to accommodate your change request, but we cannot guarantee we will be able to do so. Museum tickets are often not available for new dates or times. If we’re unable to change your tour, you will have the choice to maintain your existing reservation or cancel.

From the date of your booking to 15 days before your tour:
Free to change your tour, unless there have been museum ticket costs, in which case you will only be charged for tickets.

From 14 days to 72 hours before your tour:
30% charge to change date/time.

Within 72 hours:
50% charge to change date/time.

Contact us as soon as you can! Museum tours, like the Louvre, require named, pre-purchased tickets, so we will do our best to accommodate your request. Please note that due to high demand, we may not be able to acquire additional museum tickets for you.

Our family tours (Paris Muse Clues: Louvre Family tour, Louvre Quest, A Nile Voyage at the Louvre, Age of Impressionists: Orsay for Families) require us to pre-purchase a specific number of museum tickets. Please finalize that number, along with guest names and ages when you book. If later, you choose to add adults (+18) to your family tour, we will do our best to accommodate you, subject to additional ticket availability.

If we cannot accommodate your additional ticket request, any changes to your reservation are subject to our cancellation and change policies (see above).

If your group is larger than the max, contact us at info@parismuse.com and we will try to accommodate you with multiple guides, leading separate parallel tours at the same time. Please note, however, that if you reserve multiple guides, every group must have at least one adult to accompany each Paris Muse guide. Sorry--the museums are strict about these regulations, so we can’t make any exceptions!

Yes, our online reservation system allows you to book and pay for your tour(s). Please note, however, that reservations cannot be made online for dates within 72 hours. For last-minute reservations, or if you don’t see your date available online, reach out via email! Or call us at +33 (0)6 73 77 33 52. If you leave a message, please specify your available dates and number of people in your party.

Yes, our online reservation system accepts Visa, MasterCard, American Express, Discover, and Maestro.

All tours must be paid for in advance. Sorry, we do not accept US dollars or Euros in cash.

Your Paris Muse guide will wait for you for up to 20 minutes at the arranged meeting point. Tours for late arrivals may be shortened so that the tour finishes at the originally scheduled time.

For clients who arrive after 20 minutes, we regret that we must treat this as a cancellation and cannot offer a refund. Depending upon availability, we may be able to reschedule your tour, but we charge a fee to pay for the guide’s time (see above: What if I need to change the date or time of my tour?)

Please note that your museum tickets are strictly timed, and entrance is not permitted after 30 minutes. There are no refunds, since Louvre tickets are not transferable.

If you get lost on your way to meeting your guide, just give us a call and we’ll talk you through it! +33 (0)6 73 77 33 52. No texts please–we may not see them.

We recommend having a copy of the emailed meeting plan we sent you, so you have our contact info and address links handy. Your guide will have your museum tickets, so you don’t need to worry about those.

We do, however, need the first and last names of all party members, so we can pre-order your museum tickets. Have your ID handy--museum staff often checks the named and timed tickets on the day of your tour.

Our walking tours go ahead as planned, rain or shine. Our guides are experienced with Parisian weather, and will look for ways to keep you comfy and mostly out of the rain. Refunds are not available for rainy days or inclement weather cancellations. Please be sure to have weather-appropriate clothing, an umbrella, and comfy shoes.

When you book with us, you always skip the line for purchasing tickets. After meeting your guide, your party will use a priority entrance. Please be prepared for an inevitable wait to pass through security screening, which is required for all visitors.

If your party is less than 6, there is a possibility that another party will be added to yours. If you prefer to be the only party with your guide, you may pay an exclusive fee (100 euros) to ensure this. All of our family tours and Versailles are automatically exclusive tours, however, and no other families will join your party.

We have several educational programs specifically designed for families. The rest of our tours, however, are designed for adults or young adults with an interest in museums. Please be aware that while our educators are fun and accessible, the content of our tours for adults is relatively sophisticated.

Only the Louvre requires tickets for guests under 18. All of our museum tours for families include tickets for everyone who needs one in your party. Please make sure you provide us with the number of people in your family, first and last names, and their ages, so we can be sure to provide the correct number of tickets. The museum’s strict regulations on the max per guide applies to our family tours as well.

Our policy is to have only one tourism professional (a trained Paris Muse guide) to lead our tours. Your guide can meet up with you at the end of your tour.

When reserving some of our tours, we make specific recommendations for times when the galleries are likely to be less crowded. Please consult individual tour descriptions for recommended days and times to reserve. The best time to visit the Orsay, for example, is on Thursday evenings. Friday evenings are ideal for many of our Louvre tours.

Yes, all of our guides are fluent in English. You can read more about our guides here.

Tips are not expected but are always appreciated. Feel free to tip your guide directly on the day of your tour in euros cash. You will also receive a follow-up email from us 7 days after your tour, which will allow you to tip with your credit card.

We find that you get more out of the tours when you are not taking photographs, but this is entirely up to you. Some museums, however, may not allow photography.

The best compliment for us is a 5-star review on Trip Advisor or Google about the experience you had with our guides. In the follow-up email we send after your tour, we’ll share those links with you!

You can also join the Paris Muse conversation on Instagram @parismusetours #parismusetours, Facebook and Pinterest.

Reach out to us at info@parismuse.com, and we’ll respond within 48 hours.