Can I make reservations online?
Yes, our online reservation system allows you to book and pay for your Paris Muse tour. Please note, however, that same-day or next-day reservations cannot be made online. While we recommend booking your tour at least a week in advance, we can sometimes accommodate last-minute reservations. Call 011 33 (0)6 73 77 33 52 to inquire.
What if I need to cancel my reservation?
Paris Muse provides a full refund for cancelled reservations up to 48 hours before the reserved tour. We regret that we cannot offer refunds for tours cancelled within 48 hours of the scheduled appointment.
Can I pay with a credit card?
Yes, our online reservation system accepts Visa, MasterCard, and Discover through PayPal.
I don’t have a Paypal account. Can I pay without using PayPal?
Yes, once you arrive at Paypal from our booking system, you can select the option at the bottom (beneath Paypal login) that says “Pay with a debit or credit card.” This will allow you to pay without having a Paypal account. You will be prompted to open an account, but you do not have to. All tours must be paid in advance. Sorry, we do not accept US dollars in cash.
What if I’m late for my tour or do not show up?
Your Paris Muse guide will wait for you for up to 20 minutes at the arranged meeting point. Tours for late arrivals may be shortened so that the tour finishes at the original scheduled time.
For clients who do not arrive within 20 minutes of the scheduled time, we regret that we must treat this as a cancellation and cannot offer a refund. In some cases, depending upon availability, we may be able to reschedule the tour, but must charge a fee to pay for the guide’s time for the original missed appointment.
If you get lost on your way to meeting your guide, please give us a call and we’ll talk you through it! 011 33 (0)6 73 77 33 52
Will other people join my tour?
If your party is less than 6, there is a possibility that another party will be added to yours. If you prefer to be the only party with your guide, you may pay an exclusive fee (50 euros) to ensure this. All of our family tours are automatically exclusive, however, and no other families will be joined to your tour.
Do I need museum tickets?
No, your guide will have them for you, and they are included in the price of our tours.
Will we have priority access?
Yes. After meeting your guide, you will use an entrance for visitors with prepaid tickets. Please be prepared for an inevitable wait to pass through security screening, which is required for all visitors, even in the priority access lines.
Are your tours appropriate for children?
We have several educational programs specifically designed for families. The rest of our tours, however, are designed for adults or young adults with an interest in museums. Please be aware that while our educators are fun and accessible, the content of our tours for adults is relatively sophisticated.
What if I have booked a walking tour, and it’s raining that day?
Our walking tours go ahead as planned, rain or shine. (Our guides are experienced with Parisian weather, and will look for ways to keep you comfy and mostly out of the rain). Refunds are not available for rainy day or inclement weather cancellations. Please be sure to have weather appropriate clothing and comfy shoes.
What is the Paris Museum Pass, and should I get one?
You won’t need this pass for museum tours with us.
This card gets you priority access to museums and monuments (around 60) in and around Paris. It may be purchased online, or at any of the 65 attractions.
We recommend purchasing this card if you plan on doing at least two attractions per day. Otherwise, it is not such a staggering deal: 42 euros for 2 consecutive days, 56 euros for 4 consecutive days, 69 euros for 6 days. Another caveat is that the card gives you free access only to the permanent collections, not the special exhibitions.
Please note that we do not offer refunds to visitors who show up for tours with the pass.
When should I reserve to avoid the crowds in the galleries?
If possible, avoid booking weekend tours. For some of our tours, we have made specific recommendations for times when the galleries are likely to be least crowded. Please consult individual tour description for recommended days and times to reserve. The best time to visit the Orsay, for example, is on Thursday evenings. Wednesday or Friday evenings are ideal for many of our Louvre tours.
Do all your guides speak English?
Yes, all of our guides are fluent in English. Read more about our guides here. At the moment, our programs are only available in English.
Can we take photographs or video?
We find that you get more out of the tours when you are not taking photographs, but this is entirely up to you. Several museums, such as the Musée d’Orsay do not allow any photography.
Do guides accept tips?
The cost of the tour includes everything, but if your instructor has been particularly helpful or generous with their time, they will be happy to accept gratuities.
I really enjoyed my Paris Muse tour(s). How can I help spread the word?
The best compliment for us is a 5-star review on Trip Advisor about the experience you had with our guides.
Family Tour Questions
Q: My family is larger than the maximum set for the tour we want to book. What do we do?
Please verify the maximum listed in our family program descriptions. These are due to museum regulations, which we must follow. If your family is larger, please contact us at firstname.lastname@example.org and we will try to accommodate your family with multiple guides.
Q: Does my family tour include tickets?
Yes. Our museum tours for families includes tickets for the adults, and anyone over 18 in your party. Children do not require tickets at the Louvre. After reserving, please email us with the number of people in your family, and their ages, so we can be sure to provide the correct number of tickets.
Why isn’t my question answered here?
That’s a good question! Contact us via our online contact form, and we will respond to your question within 48 hours.